Outcome 05 · Drive repeat business

Members rarely cancel in one day. They drift.

First they miss a week. Then three. Then the direct debit stops. A check-in goes out when someone goes quiet, a reminder when a course of treatment is due, and an offer when it's time to come back. You keep the clients you already won.

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Reminders at the right time

When a client is due to come back, they hear from you before they think of looking elsewhere. You set it once. After that, every client gets the reminder at the right time, year after year.

  • Timed for each client
  • By text or email
  • With a link to book
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Win back the ones who went quiet

Clients who haven't been in touch for a while get a friendly check-in and a reason to return. A client who already trusts you is an easier sale than a stranger. Most businesses never ask them back.

  • Spots who has gone quiet
  • A personal message in your name
  • An offer when it helps
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The right offer to the right people

One message for past clients, another for your regulars, another for people who enquired but never booked. A message that fits gets read. One sent to everyone gets ignored.

  • Lists built for you
  • Campaigns written with you
  • See who opened, replied and booked
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Turn happy clients into referrals

After each visit, happy clients get an easy way to pass your name on. Word of mouth is still the best lead there's. This gives it a nudge at the right moment.

  • A referral request after good work
  • One link to share
  • See who referred whom
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Drive repeat business

What's included.

Each part is set up for you, and we make the changes whenever you ask.

  • Past-customer import and clean-up

    Your old client list brought in, tidied and tagged.

  • Win-back campaign

    A friendly message to clients who haven't been back.

  • Service, rebooking and renewal reminders

    Sent at the right time for each person.

  • Monthly offers

    One campaign a month to the people most likely to say yes.

  • Birthday and anniversary messages

    A personal touch that brings people back.

  • Cross-sell and upsell messages

    Tell clients about the other things you do.

  • Referral requests

    Happy clients get an easy way to pass your name on.

  • Loyalty, memberships and recurring payments

    Regular income from regular clients.

  • AI calls to past customers

    An AI call to bring back clients who've gone quiet.

Every plan is built from the seven outcomes. See what's in each plan.

Your past clients are your easiest sale. Start talking to them again.

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Frequently asked questions

Will my clients feel spammed?

No. Messages are timed around what each client did and when they're likely to need you again. Anyone can opt out with one reply.

What do I send to past clients?

We write the campaigns with you: reminders, check-ins and offers that fit your business. You approve them once, then they run.

Can I see what worked?

Yes. You see who opened, who replied and who booked, so you know which messages bring clients back.

How long does it take to get started?

We set everything up and show you how it works before it goes live.

What does it cost?

It depends on what your business needs. See the plans page for what's included, then book a call and we'll give you a price.