Loyalty Engine

Turn clients into fans who stay longer, spend more and bring their friends.

A great first few weeks, a heads-up before anyone drifts away, and happy members bringing their friends.

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Without this

Sound familiar?

  • Members ask the same questions about times and prices all week.
  • New members get no welcome, so their first visit feels awkward.
  • Someone has a bad session and you only find out when they cancel.

A great first few weeks

Every new client gets a welcome and a plan for their first few weeks.

  • Members book and rebook their classes and appointments themselves, from their own member area
  • Miss the first few sessions? They get a check-in, not silence
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You notice before they leave

Each week you see which members have stopped coming, and they get a personal check-in.

  • Renewals and plan changes handled. If a payment fails, the member is asked to update their card
  • Clients are asked how it's going. Problems come to you before they turn into a cancellation
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They bring their friends

Happy members are asked to bring a friend, with an easy way to do it.

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Loyalty Engine

What's included.

Each part is set up for you, and we make the changes whenever you ask.

  • Welcome and onboarding

    Every new client hears what happens next.

  • Onboarding form

    One form for the details and files you need from them.

  • Updates after the sale

    Confirmations, reminders and updates when a class or appointment changes or is cancelled.

  • Booking and rebooking

    Clients book and rebook the classes and appointments they've bought.

  • Automated satisfaction survey

    Every client is asked how it went.

  • Problem routing

    A low score in the survey creates a task for you, so it gets put right.

  • Private follow-up

    An unhappy client gets a personal follow-up from you.

  • AI answers for existing clients

    Common questions answered in seconds, at any hour.

  • Your client area

    One place, with your branding, for their files, bills and bookings, and your courses and community if you run them.

  • Referral requests

    Happy clients get a link to pass your name on.

  • Loyalty and referral programme

    A programme built for your business, with the rewards you choose.

  • Plan renewals

    Renewal reminders and plan changes for clients on a plan.

Every plan includes all three engines, and your AI team running them. See the plans.

How it works

Set up for you. Running every day.

  1. We set it up

    We write your welcome messages, updates and common answers, set up your client area and connect every channel to one inbox.

  2. It keeps people posted

    Confirmations, updates and reminders go out on their own, and common questions get an answer in seconds.

  3. They stay, and send their friends

    Renewals and payments are handled, and happy members get a link to pass your name on.

For example

A new member gets a welcome message with what to bring, a reminder before her first class, and a short survey after it.